2009 Cliburn Competition – Help

Questions:

Why can’t I hear any audio?
Why can’t I see any video?
The video never starts when I launch the webcast player window.
I click the View Live Performance link but the video never starts and I just see a swirling icon in the middle of the screen.
Why can I hear audio, but can’t see any video?
Why am I unable to connect to the stream?
Can I listen to a webcast from my company’s network?

Answers:

Why can’t I hear any audio?

  1. Check to make sure that your speaker volume is turned up.
  2. Check to make sure that the volume, for your Operating System’s Volume Control, is not Muted or turned too low.
  3. If a lower stream bandwidth or stream speed is available, try choosing it.
  4. Shutdown the Media Player Window and access the Media again.
  5. Internet

 

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Why can’t I see any video?

  1. Make sure you have correctly downloaded and installed the software. Click here to download the Silverlight Plugin.

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The video never starts when I launch the webcast player window.

Click the View Live Performance link to launch the live stream. If a live stream is not available at that time, you may click one of the video icons located in the archived video section below the video window.

 

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I click the View Live Performance link but the video never starts and I just see a swirling icon in the middle of the screen.

If you have problems receiving the stream after launching, please try to connect to a lower bitrate by following these instructions:

If you are on a Windows based PC in IE or Firefox.

  1. Launch the webcast by visiting www.cliburn.tv and clicking the “Cliburn 2009” button on the top right.
  2. When the webcast launches, right mouse click over the video window or anywhere over the webcast interface and select the Medium or Lower quality stream.
  3. Select an archived video to watch from one of the available channels across the bottom of the screen or click “View Live Performance” to watch the live competition during live streaming hours.

If you are on an Apple Mac and Firefox, control + double click to select either the Medium or Lower quality stream.

  1. Launch the webcast by visiting www.cliburn.tv and clicking the “Cliburn 2009” button on the top right.
  2. When the webcast launches, right mouse click over the video window or anywhere over the webcast interface and select the Medium or Lower quality stream.
  3. Select an archived video to watch from one of the available channels across the bottom of the screen or click “View Live Performance” to watch the live competition during live streaming hours.


Figure 1: Right click on a PC or Control + Double Click on a Mac to Access the Stream Quality Menu

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Why can I hear audio, but can’t see any video?
The Bandwidth, to stream both Video and Audio, may not be available through your internet connection. Streaming Media players often drop the Video frames and play just the Audio in scenarios where bandwidth is not larger enough for transmitting both Video and Audio.

If a lower bandwidth is available (such as 56k), try choosing it. Larger bandwidths require more network transmission space. Smaller bandwidths will usually move through lines in a more normal fashion.

 

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Why am I unable to connect to the stream?
The incident may be caused by the network configuration. Check with your Internet Service Provider or your Network System Administrator, if you have one. The Internet Service Provider or the Network System Administrator should be able to tell you if any configurations, to the ability to stream media over the network to your computer, currently exist.

 

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> Can I listen to a webcast from my company’s network?
If you are within a corporate intranet, there may be local network settings that are impairing your ability to hear this webcast. Contact your corporate Network Operations or IT organization to see if streaming media formats are blocked at your corporate firewall or proxy server. Also, you can have your IT group configure your local media player to support HTTP-only protocol traffic over port 80. This may also help to resolve firewall-related issues. Refer to the Windows Media Player and/or Real Media Player help pages for more information.

 

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